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DSD Response Center

Page posted: 8/12/11

Page reviewed: 7/20/16

Page updated: 7/20/16

Overview

The Disability Services Division (DSD) Response Center provides support to lead agency staff who administer DSD home and community-based services, programs and waivers.

How we can help

We provide:

  • • Case consultation
  • • Policy clarification and interpretation
  • • Technical assistance.
  • We also can connect the lead agency to its Regional Resource Specialist (RRS).

    How to contact us

    Email DSD.ResponseCenter@state.mn.us and include:

  • • Name and phone number (required)
  • • Explanation of the issue or question (required)
  • • Identifying information for case consultations (e.g., Person Master Index (PMI), person’s date of birth, service agreements, waiver type, provider name, etc.)
  • • Explanation of how you’ve tried to resolve the issue or answer the question already (including other resources you’ve used, information you’ve found and tentative answers)
  • • Other agencies involved (e.g. an ombudsman’s office).
  • If you can’t email us, call 651-431-4300 or 866-267-7655 (toll free). We are available 9 a.m. to 4 p.m. Monday through Friday.

    Private data

    Only send private and protected health information from a secure email. For more information, see Briefcase resource document – How to exchange private and protected information with DHS.

    Regional Resource Specialists

    To contact an RRS, email the DSD Response Center. The RRSs are part of the Response Center. See CBSM – DSD Regional Resource Specialists for more information.

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