Minnesota Minnesota

CFSS Policy Manual

CFSS Policy Manual


Financial management services (FMS) provider requirements for CFSS

Page posted: 8/26/24

Page reviewed:

Page updated: 9/11/25

Legal authority

Minn. Stat. §256B.85, subd. 10 and 13a

Comparison of PCA and CFSS

DHS is in the process of replacing PCA with CFSS. For more information about this transition, refer to CFSS Manual – Transition from PCA and CSG to CFSS.

Differences

PCA does not include financial management services (FMS). This page applies to CFSS only.

Definitions

Financial management services (FMS) provider: An organization that people use to help them with employer-related responsibilities and FMS tasks. DHS contracts with all FMS providers to provide these services and enrolls them as Minnesota Health Care Programs (MHCP) providers. For more information about the services, refer to CFSS Manual – FMS for CFSS.

Note: FMS providers also provide similar services to people using consumer directed community supports (CDCS). For information about those services, refer to CDCS Manual – FMS for CDCS.

Responsible party (RP)/participant’s representative: An individual who is age 18 or older and capable of directing care on behalf of a person receiving PCA/CFSS services when the person is assessed as unable to direct their own care. In PCA, this individual is called the RP. In CFSS, this individual is called the participant’s representative.

Note: All references to “representative” on this page refer to the participant’s representative, unless otherwise specified.

Applicability

The following people must choose an FMS provider:

  • · People who use the CFSS budget model.
  • · People who use the CFSS agency model and also purchase goods/services.
  • People who use the CFSS agency model and do not purchase goods/services do not need to choose an FMS provider.

    Overview

    A person cannot bill the state directly for approved CFSS goods and services. The FMS provider submits claims and receives payments from the state on behalf of the person. These payments are used for approved goods and services through CFSS.

    Multiple people must use the same FMS provider when all the following are true:

  • · They live in the same household.
  • · They receive services from the same worker.
  • · They use the CFSS budget model and/or CDCS.
  • When there is a joint employer, all people associated with that joint employer must use the same FMS provider. Joint employment is determined by an FMS provider or other entity based on guidelines provided by the U.S. Department of Labor.

    Provider standards and qualifications

    DHS contracts with all FMS providers to provide FMS. DHS determines if FMS providers meet the qualifications through a request for proposal (RFP) process at a frequency determined by DHS. To view open RFPs, refer to DHS – Grants and RFPs.

    An FMS provider must meet all of the following qualifications:

    1. Successfully complete a readiness review before enrollment that is conducted by a person or organization that meets the qualifications required by the state.

    2. Be a financially solvent organization.

    3. Have all of the following:

  • · Current and adequate liability insurance and bonding, as defined in the RFP.
  • · Knowledge of and compliance with Internal Revenue Service (IRS) requirements.
  • · An information technology security officer.
  • · A certified payroll professional, a certified public accountant or an individual with a bachelor’s degree in accounting.
  • · An electronic visit verification (EVV) system (either the state’s selected system or an alternative system that meets the state’s requirements).
  • · The ability to provide services statewide.
  • · The ability to meet the requirements under a collective bargaining contract.
  • · An established customer service system.
  • Requirements to act as an agent of the person

    FMS providers function as statewide vendor fiscal/employer agent (VF/EA) FMS organizations in accordance with Section 3504 of the Internal Revenue Service (IRS) Code and Revenue Procedure Code 2013-39, as applicable.

    To provide fiscal agent services, the FMS provider must:

  • · Obtain an IRS authorization from the person to act as an agent on their behalf.
  • · Have the ability to advise the person about their obligations for workers’ compensation insurance.
  • · Help the person obtain workers’ compensation insurance, if needed, and any other required insurance.
  • General responsibilities

    FMS providers are responsible to:

  • · Disclose financial interests.
  • · Have an agreement with the person.
  • · Help the person meet legal requirements for their CFSS workers.
  • · Make public their service rate(s).
  • · Have the capacity to submit background studies.
  • For more information, refer to the sections below.

    Disclose financial interests

    An FMS provider who has any direct or indirect financial interest in the delivery of certain services to the person must disclose the nature of that relationship to the person in writing. These services include, but are not limited to:

  • · Training for CFSS workers.
  • · Goods and services.
  • · Any services provided as an MHCP-enrolled provider.
  • The FMS provider must obtain a document signed by the person stating the person both:

  • · Acknowledges their understanding of the information disclosed about the direct or indirect financial interest.
  • · Identifies and confirms their choices of services and providers.
  • Have an agreement with the person or their representative

    An FMS provider must have a written agreement with the person or their representative that outlines roles and responsibilities of the FMS provider, the person/representative and the support workers. The agreement also should identify the FMS provider’s fees and outline the actions the FMS provider or person/representative will take if the agreement is not followed.

    Help the person meet legal requirements for their CFSS workers

    An FMS provider must help the person meet legal requirements for their CFSS workers.

    Labor laws

    An FMS provider must help the person follow all applicable local, state and federal labor laws, including but not limited to:

  • · Laws to ensure payment for all hours worked.
  • · Minimum wage laws.
  • · The Fair Labor Standards Act.
  • · Laws about overtime wages (i.e., payment of 1.5 times the worker’s normal rate for hours they work beyond 40 hours in a week).
  • · Earned sick and safe time (ESST) laws.
  • Service Employees International Union (SEIU) Healthcare Minnesota and Iowa collective bargaining agreement (CBA) terms

    An FMS provider must help the person follow the SEIU CBA terms (refer to SEIU – Home care), including but not limited to:

  • · CFSS tiered wage floors, as described on DHS – PCA and CFSS tiered rates and wage floors.
  • · Paid time off.
  • · Holiday pay (i.e., payment of 1.5 times the worker’s normal rate for hours they work on holidays listed in the CBA).
  • · Dues collection for workers who join SEIU.
  • For more information, refer to PCA Choice and FMS provider information.

    Have the ability to submit background studies

    An FMS provider must have the ability to submit background study requests to DHS on behalf of the person. The type and extent of background studies the FMS provider is required to facilitate are those that follow the requirements under Minn. Stat. Ch. 245C. For more information, refer to DHS – Background studies.

    Person’s rights

    The FMS provider must provide the person with a written copy of their rights, including:

  • · How the person can access any records the FMS provider retains about them.
  • · The FMS provider’s policies and procedures about data privacy.
  • · How the person can contact the FMS provider about problems or grievances.
  • · The FMS provider’s policies and procedures for reporting, investigating and attempting to resolve grievances of people who receive services.
  • · Contact information for the Office of the Ombudsman for Long-Term Care.
  • The FMS provider must:

  • · Report suspected maltreatment.
  • · Have policies and procedures for protecting personal, financial and medical information.
  • · Have policies and procedures for advising the person of the FMS provider’s disclosure of this information.
  • · Treat the person and their property with courtesy and respect.
  • · Not retaliate if the person, their representative or anyone authorized to act on behalf of them asserts these rights or files a grievance with the FMS provider or any other entity.
  • Billing

    The FMS provider bills DHS or the managed care organization (MCO) for all goods and services the person uses, except:

  • · Consultation services.
  • · Direct care services and worker training and development for a person using the CFSS agency model.
  • · Personal emergency response system (PERS)
  • Billing for required employer expenses

    The FMS provider must bill for required employer expenses, including CFSS worker time when applicable. The FMS provider includes the costs to pay the CFSS worker for employment-related activities in a claim for covered personal care services the worker provided. For example, if a worker provided four hours (16 units) of personal care (T1019) services and spent two hours on a required employment-related activity, the FMS provider must:

  • · Submit a claim for 16 units of services under the personal care code (T1019).
  • · Include the cost for six hours of the CFSS worker’s time, including the worker’s wages, PTO and other payroll costs.
  • · Maintain documentation with details about the employment-related activity.
  • Examples of required employer expenses include costs for:

  • · A worker to attend EVV system training from the FMS.
  • · A worker to attend a class listed in the person’s approved CFSS service delivery plan.
  • · Passed worker background studies.
    Note: To bill for failed background studies, FMS providers use the information listed under “CFSS, budget, failed background study fee” on Long-Term Services and Supports Service Rate Limits, DHS-3945-ENG (PDF).
  • Note: The FMS provider has additional billing responsibilities for worker classes. For more information, refer to CFSS Manual – CFSS worker training and supervision.

    Documentation and reporting requirements

    The FMS provider must maintain records to ensure a clear audit trail and track all CFSS spending, including:

  • · Required EVV system data.
  • · PCA/CFSS personal care time and activity documentation.
  • · Receipts that include the date of purchase, vendor contact information, cost and description of item(s) for any goods/services purchased.
  • · Invoices.
  • · Payroll summaries.
  • The FMS provider also must:

  • · Submit claims that correspond with services, amounts and time frames approved and authorized in the person’s approved service delivery plan.
  • · Maintain records for a minimum of five years from the claim date and have them available for audit or review upon request.
  • For more information, refer to CFSS Manual – FMS documentation and reporting for CFSS.

    Rates

    FMS provider responsibilities

    The FMS provider must:

  • · Establish the maximum rate(s) for their services.
  • · Make public their service rates through DHS – FMS provider information
  • · Establish provider fees on a fee-for-service basis instead of a percentage of the person’s service budget.
  • · Not include set-up fees, base rates or other similar charges in provider fees.
  • DHS responsibilities

    DHS may establish maximum FMS provider fees.

    Limitations

    The FMS provider cannot in any way:

  • · Limit or restrict the person’s choices of service or support providers.
  • · Help develop the person’s service delivery plan.
  • Lead agencies cannot provide FMS.

    The FMS provider may offer CFSS consultation services, CFSS provider agency services and contracted case management services, but they cannot provide these services to people who are using FMS from them.

    The FMS provider cannot provide FMS to a person who lives in housing the FMS provider owns.

    If the FMS provider offers training as part of their business, they cannot offer that training to the workers of a person they are serving.

    Additional resources

    CDCS Manual – FMS for CDCS
    CFSS Manual – CFSS worker training and supervision
    CFSS Manual – Consultation services overview
    CFSS Manual – FMS documentation and reporting for CFSS
    CFSS Manual – FMS for CFSS
    CFSS Manual – Goods and services through CFSS
    CFSS Manual – Transition from PCA and CSG to CFSS
    SEIU contract compliance training
    DHS – Background studies
    DHS – FMS provider information
    DHS – Grants and RFPs

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