Minnesota Minnesota

CFSS Policy Manual

CFSS Policy Manual


PCA/CFSS service delivery plan (care plan)

Page posted: 8/26/24

Page reviewed:

Page updated: 5/23/25

Legal authority

Minn. Stat. §256B.0625 subd. 19(a), Minn. Stat. §256B.0659, Minn. Stat. §626.557 subd. 14(b), Minn. Stat. §256B.85

Comparison of PCA and CFSS

DHS is in the process of replacing PCA with CFSS. For more information about this transition, refer to CFSS Manual – Transition from PCA and CSG to CFSS.

Similarities

In both PCA and CFSS, a person must have a service delivery plan that describes what services they will receive and how those services will be delivered.

Differences

In PCA, the document is called the “care plan.” In CFSS, the document is called the “service delivery plan.”

There are differences in covered and non-covered services in PCA and CFSS. There are also differences in the process to develop a service delivery plan. For more information, refer to:

  • · CFSS Manual – PCA/CFSS covered services.
  • · CFSS Manual – CFSS service delivery plan development and approval process.
  • Additionally, in CFSS:

  • · People must use CFSS Individual Service Delivery Plan, DHS-6893P.
  • · People using the CFSS budget model must include information in their service delivery plan about their responsibilities as the employer of their workers.
  • Definitions

    Service delivery plan: A person-centered, written document that identifies the PCA/CFSS services a person will receive based on their assessed needs and how those services will be delivered. For a template, refer to CFSS Individual Service Delivery Plan, DHS-6893P.

    Responsible party (RP)/participant representative: An individual who is age 18 or older and capable of directing care on behalf of a person receiving PCA/CFSS services when the person is assessed as unable to direct their own care. In PCA, this individual is called the RP. In CFSS, this individual is called the participant’s representative.

    Note: All references to “representative” on this page refer to the participant’s representative, unless otherwise specified.

    Overview

    A person must create or update their PCA/CFSS service delivery plan in the following situations:

  • · Before starting services.
  • · Whenever there is a change, as described on CFSS Manual – PCA/CFSS service delivery plan changes.
  • · Annually at the time of the reassessment.
  • A copy of the person's most current service delivery plan must be kept:

  • · In the person's home.
  • · In the person's CFSS/PCA provider agency file (if applicable).
  • · At the location shared services will occur (if applicable).
  • · In the person's consultation services provider file (CFSS only).
  • · In the person's financial management services (FMS) provider file (if applicable; CFSS only).
  • All individual workers must know the location of the person's service delivery plan.

    Plan requirements

    Requirements for both PCA and CFSS

    Total units/dollars

    The service delivery plan must list the total units (PCA or CFSS agency model) or total dollars (CFSS budget model) available.

    Basic information

    The service delivery plan must include:

  • · Person's name, address and telephone numbers.
  • · Person's person master index (PMI) number (i.e., Medical Assistance member number).
  • · Person's date of birth.
  • · RP/representative's name, address and telephone numbers (if applicable).
  • · Start date and end date of the service delivery plan.
  • · Dated signature of the person or RP/representative.
  • Services

    The service delivery plan must list all covered services a paid worker will perform. It cannot list services identified as non-covered services as tasks a paid worker will perform. For more information, refer to CFSS Manual – PCA/CFSS covered services.

    In CFSS, there are additional requirements for services, as described in the additional CFSS requirements section below.

    Service instructions

    The service delivery plan must include descriptions of:

  • · Person's individualized needs and goals.
  • · Services provided by the worker.
  • · Special instructions or procedures.
  • Emergency plan

    The service delivery plan must include an emergency plan with:

  • · Emergency telephone numbers.
  • · Emergency procedures for serious, unexpected or dangerous situations that require immediate action.
  • · Plan for worker absences.
  • · Description of measures to address identified safety and vulnerability issues.
  • · Back-up staffing plan, if applicable.
  • · Abuse prevention plan.
  • Additional CFSS requirements

    In addition to the requirements listed above, a CFSS individual service delivery plan must include:

    1. Worker training and development plan (refer to CFSS Manual – CFSS worker training and supervision).

    Note: People who use the agency model complete the worker training and development plan with their provider agency. They must leave that section on DHS-6893P blank when they submit it to the lead agency for approval.

    2. Description and cost of goods and services (if applicable), including how they meet the criteria for covered goods and services (refer to CFSS Manual – Goods and services through CFSS).

    3. Personal emergency response system (PERS) provider and costs (if applicable; refer to CFSS Manual – CFSS PERS).

    4. Skill maintenance and enhancement plan (if applicable).

    5. Job descriptions for workers (if applicable; CFSS budget model only).

    6. How the person will meet all ADL dependencies identified on their assessment results, even if the person will not use a CFSS worker to meet those needs.

    7. If the person will use a paid worker, informal unpaid support, good/service or a combination of those options to meet each need.

    8. All other coverable CFSS services a paid worker will perform, including:

  • · ADLs not identified on the person’s assessment results.
  • · Coverable IADLs.
  • · Coverable health-related procedures and tasks.
  • · Coverable observation and redirection of behaviors.
  • · Coverable skill development and enhancement.
  • Note: Medication management is categorized as an IADL on the MnCHOICES assessment results. However, if the person has this need, they list help with self-administered medications under the health-related procedures and tasks section of the service delivery plan.

    Services provided by informal supports

    The person can choose to list the following covered CFSS services if they plan to have an informal support perform them:

  • · Coverable health-related procedures and tasks.
  • · Observation and redirection of behaviors.
  • · IADLs.
  • If the person plans to use an informal support to perform covered CFSS services, it is helpful list this information in their service delivery plan to avoid further edits.

    Person's responsibilities

    Responsibilities for PCA

    The person or their RP (if applicable) is responsible to:

  • · Write their service delivery plan, with help from the qualified professional (QP) as desired.
  • · Implement their service delivery plan, with help from the PCA provider agency.
  • Responsibilities for CFSS

    The person or their representative (if applicable) is responsible to:

  • · Write their service delivery plan, with help from the consultation services provider as desired. For a template, refer to CFSS Individual Service Delivery Plan, DHS-6893P.
  • · Submit the service delivery plan to their consultation services provider for review.
  • · Implement the service delivery plan. If the person uses the agency model, the CFSS provider agency helps with implementation.
  • · Document that they are following the worker training and development plan (budget model only).
  • · Document the competency of their worker(s) to perform tasks listed in the service delivery plan (budget model only).
  • Consultation services provider’s responsibilities (CFSS only)

    For people who use CFSS, the consultation services provider must:

  • · Support the person in developing the service delivery plan, to the extent the person desires.
  • · Review the service delivery plan and offer guidance about whether it meets all requirements.
  • · Submit the service delivery plan to the lead agency for approval.
  • · Submit Consultation Services Provider CFSS Service Delivery Plan Cover Sheet, DHS-6893N to the lead agency, if needed.
  • · Keep a copy of the person's service delivery plan on file.
  • · Provide copies of the service delivery plan to the person, provider agency and/or FMS provider and case manager, if applicable.
  • · Help the person change the service delivery plan when needed or desired.
  • For more information, refer to CFSS Manual – CFSS consultation services provider requirements.

    Lead agency’s responsibilities

    The lead agency is responsible to review and approve the service delivery plan. For more information, refer to CFSS Manual – CFSS service delivery plan development and approval process.

    PCA/CFSS provider agency’s responsibilities

    For people who use PCA or the CFSS agency model, the PCA/CFSS provider agency is responsible to:

  • · Help the person write the service delivery plan and ensure it is complete and only contains covered services (PCA only).
  • · Complete the worker training and development and individual abuse prevention plan sections of the service delivery plan.
  • · Work with the person to fill in details not included in the service delivery plan approved by the lead agency (e.g., worker responsibilities, training and scheduling, person’s preference for certain tasks) (CFSS only).
  • · Keep a copy of the service delivery plan on file, in the person's home and in any shared service locations.
  • · Provide only covered services listed in the service delivery plan.
  • · Document that the agency is following the worker training and development plan (CFSS only).
  • · Document the competency of the worker(s) to perform tasks listed in the service delivery plan.
  • FMS provider responsibilities (CFSS only)

    For people who use the CFSS budget model or people who use the CFSS agency model and purchase goods and services, the FMS provider is responsible to:

  • · Keep a copy of the service delivery plan on file.
  • · Only bill for covered goods and services listed in the service delivery plan.
  • For more information, refer to CFSS Manual – FMS provider requirements for CFSS.

    Additional resources

    CFSS Individual Service Delivery Plan, DHS-6893P
    CFSS Manual – CFSS consultation services provider requirements
    CFSS Manual – CFSS PERS
    CFSS Manual – CFSS service delivery plan development and approval process
    CFSS Manual – CFSS worker training and supervision
    CFSS Manual – FMS provider requirements for CFSS
    CFSS Manual – Goods and services through CFSS
    CFSS Manual – PCA/CFSS covered services
    CFSS Manual – PCA/CFSS service delivery plan changes
    CFSS Manual – Transition from PCA and CSG to CFSS
    PCA Manual – QP services

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