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DSD Response Center

Page posted: 8/12/11		Page reviewed: 7/20/16	Page updated: 7/20/16
Overview	The Disability Services Division (DSD) Response Center provides support to lead agency staff who administer DSD home and community-based services, programs and waivers.
How we can help	We provide: · Case consultation · Policy clarification and interpretation · Technical assistance. We also can connect the lead agency to its Regional Resource Specialist (RRS).
How to contact us	Submit inquires using the DSD Contact Form and include: · Name and phone number (required) · Explanation of the issue or question (required) · Identifying information for case consultations (e.g., Person Master Index [PMI] number, person’s date of birth, service agreements, waiver type, provider name, etc.) · Explanation of how you have tried to resolve the issue or answer the question already (including other resources you have used, information you have found and tentative answers) · Other agencies involved (e.g., an ombudsman’s office). If you cannot use the DSD Contact Form, call 651-431-4300 or 866-267-7655 (toll free). We are available 9 a.m. to 4 p.m. Monday through Friday. Private data Only send private and protected health information through secure email. For more information, refer to CBSM – How to exchange private and protected information with DHS.
RRSs	The RRSs are part of the Response Center. For more information, refer to CBSM – DSD RRSs.

Community-Based Services Manual (CBSM)