AASD and DSD eList announcement

Date: May 9, 2023
To: Personal care services providers, including some waiver services, home health services providers, managed care organization (MCO) staff members and other interested parties
From: DHS Aging and Adult Services and Disability Services divisions
Purpose: To provide updates on electronic visit verification (EVV)
Contact: DSD Contact Form

Electronic visit verification updates

MCOs and home health services providers will start to use EVV later in 2023. Providers that have an MCO contract should watch for communication from their organization that shows next steps to get started with EVV. When possible, DHS will have home health services providers complete the provider enrollment survey for home health and start using the system.

Financial management services launched EVV in June 2022. Other personal care services, including some waiver services, started using EVV in December 2022. These providers are at various stages of full implementation of their chosen system. If a provider has not yet started this process, they should do so as soon as possible.

Webpage updates

DHS updated the EVV webpage with new information, including an overview of the initiative, answers to frequently asked questions and other resources. The new provider tab shows the current requirements and steps to start using EVV. Also, the new required services tab shows the current requirements for live-in caregivers and Safe at Home participants.

New EVV team contact information

The EVV team will start using the DSD Contact Form to collect inquiries. Enter the following information for the quickest response:

To get the latest news about EVV, subscribe to DSD eList announcements under "Receive EVV updates” on the contact us tab of the EVV webpage.

More EVV information

To review compliance requirements, go to CBSM – EVV. For general information about EVV, go to the EVV webpage.

Previous eList announcements

AASD LEAD AGENCY ARCHIVE | DSD LEAD AGENCY ARCHIVE | DSD STAKEHOLDER ARCHIVE