The SASD Support Team is a help desk that provides technical assistance to lead agencies and DHS staff for the Medicaid Management Information System (MMIS), related specifically to screening documents and service agreements in the following areas:

The SASD Support Team staff make every effort to resolve issues as they receive them. When that is not possible, the SASD Support Team will gather the information, research the issue and respond with an answer as soon as possible.

Note: As of November 2022, the SASD Support Team is the new name for the DSD Resource Center. For more information, refer to the Nov. 29, 2022, eList announcement.

The SASD Support Team provides the following technical assistance:

Lead agencies must send screening document deletion requests by online form only using Screening Deletion Request, DHS-4689A.

The SASD Support Team will make every effort to process screening document deletion requests on a weekly basis.

Lead agencies must allow all PCA/CFSS services agreements with edits that require DHS-level review to route to DHS for processing.

Lead agencies must manually route to the OVR LOC 580 queue whenever the automatic routing fails.

The SASD Support Team will only accept change requests and corrections when there is an existing service agreement in MMIS.

Lead agencies must send change requests by online form only using the PCA Request Form (for lead agency use only), DHS-4292. For assistance, refer to the Instructions to Complete the PCA Request (DHS-4292), DHS-4292A.

PCA providers must send change requests by online form only using the PCA Technical Change Request, DHS-4074A. For assistance, refer to the Instructions to Complete the PCA Technical Change Request (DHS-4074A), DHS-4074C.

HHA, SNV and HCN providers must send change requests for home care services by online form only using the MA Home Care Technical Change Request, DHS-4074. For assistance, refer to the Instructions to Complete the MA Home Care Technical Change Request (DHS-4074), DHS-4074B.

The SASD Support Team makes every effort to process change requests and corrections within 10 business days.

Person-specific and general questions

To protect private data and protected health information, lead agencies should contact the SASD Support Team using this secure form: Service Agreement and Screening Document (SASD) Support Team Portal, DHS-3754.

Required information for person-specific questions

All requests sent to the SASD Support Team using DHS-3754 must include a contact name, email address, phone number, lead agency name, title, subject, description of the issue and Person Master Index (PMI) number. Based on the type of request, also include the following information:

Availability

SASD Support Team staff are available to reply to requests Monday through Friday, between the hours of 8 a.m. and 4 p.m.