If the client submits an incomplete Household Report Form (HRF) (DHS-2120) (PDF) or Combined Six-Month Report (CSR) (DHS-5576) (PDF) or a Combined Six-Month Report Supplement for Cash Programs (DHS-5576A) (PDF) to the county agency during the processing month, return the incomplete form along with the Notice of Late or Incomplete Household Report Form, Health Care Renewal Form or Combined Six-Month Report or Recertification (DHS-2414) (PDF). Clearly state on the form what the client must do for the form to be complete. MAXIS will issue a closing notice for failure to return a complete form on the 16th of the month if the client has not returned a complete form. See 0026.12 (Timing of Notices).

If the client resubmits an incomplete form after you send a DHS-2414, but before the 10-day notice deadline, return the incomplete form with another DHS-2414 by the 10-day notice deadline. Clearly say on the form and DHS-2414 what the client must do for the form to be complete. If you do not return the incomplete form by the 10-day notice deadline, the earlier DHS-2414 is invalid and you cannot close the case due to an incomplete form. See 0007.03.06 (Processing a Late HRF), 0007.12.03 (What Is a Complete HRF/CSR).

If the client resubmits an incomplete form after you send a timely DHS-2414 and after the 10-day notice deadline, the earlier notice remains valid. Return the incomplete form again and clearly state what the client must do to complete it.

If you do not receive a complete form by the last day of the processing month and you sent the client a DHS-2414 timely, the case remains closed for the program that required the form. See 0007.03.06 (Processing a Late HRF), 0007.03.07 (Processing a Late Combined Six-Month Report).

If you receive a complete form by the last day of the processing month, and the client is eligible, the case must remain open.