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Accept or deny a Workforce One referral for employment services within 7 calendar days.

This includes referrals of:

· New participants.

· Returning participants who had previously been open on MFIP with another agency or with your agency.

· Participants transferring from another county or agency.

Only deny a referral if the person already has a Workforce One record open for your agency.

How referrals will arrive to employment services agencies:

MAXIS will generate referrals to Workforce One automatically when:

· A participant becomes eligible for MFIP and the eligibility worker approves the new case on MAXIS.

· A participant transfers to a new county or tribe and the new county or tribe approves the case on MAXIS.

When an automated referral is not possible, the eligibility worker will initiate a “manual” referral through MAXIS.

· These referrals will only contain the information available on MAXIS at the time of the referral.

· If information is not available on the DHS interface panel in Workforce One, it may be because the referral was done through a manual process. Submit a Workforce One help desk ticket form to fix this.

Paper referrals by an eligibility worker do not replace electronic referrals. An electronic referral has to follow a paper referral.

Instructions for accepting referrals and closing cases on Workforce One:

Never start a new program sequence for a participant already open on Workforce One with your agency.

Be careful not to close cases too soon on Workforce One.

· Before closing a case in Workforce One, verify that the case has been closed in MAXIS for more than 30 days.

· Be aware that an auto-close on MAXIS or a case closed due to over income may not actually mean the case is closed long-term.

· If the case is closed for less than 30 days, MAXIS will not send a new Workforce One referral when the case is reactivated.

· If the case is closed incorrectly on Workforce One, re-open the most recent sequence.