When a family contacts you in person, by phone or in writing to ask for information about child care assistance:
· Tell people of the right to file an application, where to file it and the application process. See Chapter 3.6 (Accepting and Processing Applications).
· Give or send the family the brochure – Do You Need Help Paying for Child Care DHS-3551 (PDF).
Also inform the family of the following:
· Eligibility requirements.
· Verification needed.
· If it appears the family would be eligible for the Basic Sliding Fee (BSF) sub-program, whether a waiting list exists and if so, the number of families on the waiting list or estimated time that they will spend on the waiting list before reaching the top.
· The procedure for applying for child care assistance.
· The family copayment fee schedule and how the fee is determined.
· How to choose a provider.
· The family’s responsibilities and rights when choosing a provider.
· The availability of special needs rates.
· The family’s responsibility for paying provider charges that exceed county maximum rates in addition to the copayment fee.
· The importance of promptly reporting a move to another county to avoid overpayments and increase the likelihood of continuing benefits.
When giving or mailing an application to a family, include at least the following in the application packet:
Minnesota Statutes 119B.011, Subd. 3
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Minnesota Rules 3400.0035
Minnesota Rules 3400.0060